Terms and Conditions

Damaged Packages/Items

• If a job is received damaged, you must contact us within 5 business days of receiving your order.

• If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. 

• We reserve the right to request samples of any allegedly defective merchandise prior to a reprint.

 

Refunds/Reprints

• All sales are final. 

• Cancellations and full refunds are available only if you have not submitted any artwork, or approved a proof and have paid for your order. 

• In the event you want to cancel your order prior to processing your order for print, Kufi Designs will refund your purchase price for any printed portion and/or shipping charges only. 

• There are no refunds for artwork creation, changes,  and processing fees. 

 

No refunds or reprints will be provided in the event of the following;

• If you approve your job and there’s a mistake or typo 

• If send you provide a file to be printed and we pre-advise there’s a problem with the file or that it is low resolution and you advise proceed with the printing, were not responsible 

• Delays in production and/or shipping as a result of the customer providing inaccurate information.

 

Shipping

• All shipping is made via UPS or USPS

• Products that incur a higher shipping charge as a result of the customer providing inaccurate information will be billed to the customer.

• If UPS or USPS does not deliver to your address it is the customer's responsibility to provide a proper shipping address.